Privacy & Messaging Terms

1. Overview This Privacy Policy explains how Classic Tree Care collects, uses, protects, and discloses information when customers, prospective customers, and other end-users interact with Classic Tree Care, including through phone calls, text messages, estimates, appointment scheduling, tree care services, and related customer communications. 2. Information We Collect Classic Tree Care may collect information that you voluntarily provide when you contact us, request a quote, schedule service, opt in to receive text messages, or communicate with our team. This may include: - Name, phone number, service address, and preferred contact method. - Information about requested tree care services, such as storm damage, tree trimming, tree removal, stump grinding, emergency service needs, or limbs near a home or structure. - Appointment details, estimate notes, customer service history, and communications with our staff. - SMS opt-in status, opt-out requests, and related messaging preferences. - Basic technical information associated with communications, such as message delivery status or call/text records maintained by service providers. 3. How We Use Information Classic Tree Care uses collected information for legitimate business and customer service purposes, including to: - Respond to inquiries and provide free consultations, estimates, and service information. - Schedule, confirm, update, or follow up on appointments and requested services. - Send service-related messages, storm response updates, seasonal tree care reminders, promotional offers, and other communications to people who have opted in. - Maintain business records, improve customer service, and operate the business safely and efficiently. - Comply with applicable laws, carrier requirements, and messaging compliance obligations. 4. SMS/Text Messaging Privacy If you opt in to receive text messages from Classic Tree Care, we may send messages related to tree care services, appointment scheduling, estimate follow-ups, storm damage response, service reminders, special offers, and customer support. Message frequency may vary based on your requests, service needs, and customer activity. Your mobile phone number, SMS opt-in data, and SMS consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from any data sharing described in this Privacy Policy. You may opt out of SMS messages at any time by replying STOP. You may request assistance by replying HELP or by contacting us at the phone number listed above. Message and data rates may apply depending on your mobile carrier plan. Classic Tree Care Page 2 Template prepared for business use. Review with legal counsel before publication or submission. 5. How We Share Information Classic Tree Care does not sell personal information. We may share limited information only when reasonably necessary to operate our business or provide requested services, such as with scheduling tools, communications providers, payment processors, insurance or legal professionals, subcontractors assisting with a requested service, or government or emergency personnel when required for safety or legal compliance. Any such sharing is limited to the purpose for which it is needed. As stated above, mobile phone numbers, SMS opt-in data, and SMS consent are not shared with third parties or affiliates for their marketing or promotional purposes. 6. Data Security Classic Tree Care uses reasonable administrative, technical, and operational safeguards designed to protect information from unauthorized access, disclosure, alteration, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. 7. Data Retention Classic Tree Care retains information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and support customer relationships. SMS opt-out requests may be retained to help ensure that future messages are not sent after an opt-out. 8. Your Choices You may request that we update or correct your contact information by contacting us. You may stop receiving promotional or informational SMS messages by replying STOP. Opting out of promotional SMS messages does not prevent necessary one-to-one communications related to an active service request, account, appointment, safety issue, or transaction, where permitted by law. 9. Children's Privacy Classic Tree Care's services are intended for adults and property owners or authorized representatives. We do not knowingly collect personal information from children under 13. 10. Changes to This Privacy Policy Classic Tree Care may update this Privacy Policy from time to time. The updated version will be identified by a new effective date. Continued interaction with us after an update means the updated policy applies to future communications and services. 11. Contact Us For privacy questions, SMS assistance, or customer service, call or text Classic Tree Care at 913-248-8733 

 1. Acceptance of Terms These Terms and Conditions apply to communications and services provided by Classic Tree Care, including customer inquiries, free consultations, estimates, appointment scheduling, tree care services, and SMS/text message communications. By contacting Classic Tree Care, requesting services, opting in to receive text messages, or otherwise interacting with us, you agree to these Terms and Conditions. 2. Services Classic Tree Care provides tree care-related services, which may include consultations, storm damage response, tree trimming, tree removal, limb removal, stump grinding, emergency tree services, and related property maintenance services. Services are subject to availability, site conditions, weather, safety considerations, access, equipment requirements, and final confirmation by Classic Tree Care. 3. Estimates and Scheduling Consultations or estimates may be offered free of charge unless otherwise stated. Any estimate is based on the information available at the time it is provided and may change if the scope of work, site conditions, access, hazards, disposal needs, permitting requirements, or customer instructions change. Appointments may be rescheduled due to weather, unsafe conditions, emergencies, equipment availability, or other operational needs. 4. Customer Responsibilities Customers are responsible for providing accurate contact information, identifying the service location, confirming that they are authorized to request work on the property, and disclosing known hazards such as underground utilities, irrigation systems, fences, pets, locked gates, septic systems, overhead lines, or fragile landscaping. Customers should keep people, pets, and vehicles away from the work area during service. 5. SMS/Text Messaging Terms By opting in to receive SMS/text messages from Classic Tree Care, you agree to receive text messages related to tree care services and business communications. Messages may include appointment confirmations, scheduling updates, estimate follow-ups, storm damage response updates, customer support, seasonal tree care reminders, special offers, and promotional communications. - Message frequency may vary based on customer activity, service requests, and business needs. - Message and data rates may apply according to your mobile carrier plan. - You may opt out at any time by replying STOP to any text message from us. - You may request help by replying HELP or by calling/texting Classic Tree Care at 913-248-8733. - Consent to receive marketing or promotional text messages is not required as a condition of purchasing any goods or services. - Delivery of SMS messages is subject to carrier availability and may not be guaranteed. 6. Opt-In Methods You may opt in to receive messages from Classic Tree Care by providing your phone number through a website form, written form, service request, estimate request, phone call, text message conversation, in-person request, or other method where you authorize us to contact you by text. By opting in, you confirm that you are the account holder or customary user of the phone number provided and that you are authorized to consent to receive messages at that number. 7. Opt-Out and Help You can opt out of future SMS messages by replying STOP. After you opt out, we may send a final confirmation message acknowledging your opt-out request. You can request assistance by replying HELP or by contacting us at the phone number listed above. We will honor opt-out requests as required by applicable law and carrier messaging standards. 8. Privacy Your use of Classic Tree Care's services and SMS program is also governed by the Classic Tree Care Privacy Policy. Mobile phone numbers, SMS opt-in data, and SMS consent are not sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. 9. Payments and Charges Prices, invoices, deposits, and payment terms may be provided separately in an estimate, invoice, service agreement, or other written communication. Customer is responsible for paying approved charges according to the applicable estimate or invoice. Past-due balances may result in collection efforts where permitted by law. 10. Safety, Property Conditions, and Limitations Tree work can involve inherent risks, including falling limbs, unstable trees, storm damage, hidden decay, utility hazards, and property access limitations. Classic Tree Care may decline, delay, or modify work when conditions are unsafe or materially different from those originally described. Unless separately agreed in writing, Classic Tree Care is not responsible for pre-existing damage, concealed hazards, underground items not disclosed by the customer, or conditions outside the agreed scope of work. 11. No Emergency Guarantee Classic Tree Care may assist with storm damage and urgent tree care needs when available, but contacting us does not guarantee immediate emergency response. If there is an immediate threat to life, fire, active power line danger, or another emergency, call 911 or the appropriate utility or emergency authority first. 12. Limitation of Liability To the fullest extent permitted by law, Classic Tree Care will not be liable for indirect, incidental, consequential, special, or punitive damages arising from communications, scheduling, SMS delivery delays, service delays, or matters outside its reasonable control. Nothing in these Terms is intended to limit liability where such limitation is prohibited by law. 13. Changes to These Terms Classic Tree Care may update these Terms and Conditions from time to time. The updated version will be identified by a new effective date. Continued use of our services or communications after an update means the updated Terms  apply going forward. 14. Contact Us For questions about these Terms, SMS assistance, service requests, or opt-out requests, call or text Classic Tree Care at 913-248-8733.